Wix
Company DescriptionJob Description
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
- Identify growth opportunities and facilitate the renewal process with enterprise customers
- Collaborate with the marketing team to identify customer references and case studies
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications
- A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
- 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
- Experience presenting complex ideas in an accessible and engaging way to executive-level customers
- Great organizational, project and time management skills
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
Apply
To help us track our recruitment effort, please indicate in your cover//motivation letter where (customerservıcejob.co.uk) you saw this job posting.