Customer Value Manager

Job Requirements

Our purpose is to help a billion people find the right work! Phenom is an AI-powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! 

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have a phenomenal customer experience to drive customer value, adoption, and retention.

What You’ll Do

• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
• Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
• Educate customers on new product capabilities and position value propositions
• Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
• Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
• Create success and adoption plans following sales handover to understand and define expectations for partnerships
• Oversee Champions training and certification, and deliver persona-based end-user training 
• Host regular office hours for end users through go live and oversee early adoption period and metrics

What You’ve Done

• 3+ years experience in a Customer Success/Customer Value Manager role within the SaaS space
• Fluent in English & Spanish
• Experience using technology, metrics, and reporting to manage customer support functions
• Ability to have value-based conversations with business executives and key clients
• Experience managing products, product offerings, and customer experience with products
• Strong organizational and project management skills

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even for those who work remotely!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. 

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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