Customer Services Specialist

Job Posting End Date: January 04

Who are we?

We are Unum – one of the UK’s leading employee benefits providers.

We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we’re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We’re transforming our business, and we’re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing?

Customer Services Specialist – Hybrid Working available

This is an excellent time to develop your career within a growing company!

Joining our teams in Basingstoke or Dorking, you will be part of our Group Policy Servicing Team. Your role is to provide a customer service experience within a Centre of Excellence that supports the market leading proposition of the Group Policy Servicing teams. Ensure all aspects of policy administration are completed within agreed timescales and of the highest quality.

Package – £21-23k basic, 8.5% bonus, 27 days holiday plus other benefits

What will you bring?

Your responsibilities will include:

• Maintain accurate scheme records to ensure that the information used to deal with customer queries is correct and the data held on our systems is accurate and conforms to company requirements.
• Set-up, assess risk, price and issue quotes, with consideration for profitability and persistency targets, and adverse risk. Referring quotes in line with the procedures to the Financial Underwriting team in a timely manner.
• Prepare and issue policy accounts to meet customer expectations and quality agreements.
• Follow agreed procedures to obtain and maintain proficiency across quality levels including maintaining quality licence, to meet service expectations and compliance targets.
• Collaborate with colleagues throughout the business to ensure we continue to provide the best customer experience to our customers through efficient work practices. 
• Take responsibility for own development utilising the career path and T&C framework to improve own performance, engaging with the Performance Experience process & ensure your agreed Personal Development Plan is managed.

Required Knowledge and Skills:

• Good communication skills and experience working as part of a team.
• Ability to multi-task and stay organised.
• Strong attention to detail, interpreting information and make appropriate recommendations.
• Working knowledge of Microsoft applications for example Excel, Word and Outlook.

Why join us?

Our culture!

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more. 

However you see your future career, we’ll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careersuk@unum.co.uk.

Company:

Unum UK

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