Customer Services Executive

Position description

If you enjoy a customer-facing role, we have an exciting role for a Customer Service Executive to join our Saint Gobain Insulation team in Hadleigh, Suffolk.

You will be joining our Customer Service team, answering customer enquiries by phone and email and processing customer orders. You will also have the opportunity to work on department projects to drive improvement within the customer service team. If you have a positive attitude and are committed to providing excellent customer service at all times, then this may be the role for you!

Our extensive range of insulation solutions are marketed under the Celotex and ISOVER brands. You will work a mixture of 3 alternating shifts between the hours of 8:00am and 5:00pm:

8:00am – 4:15pm – 8:30am – 4:45pm – 8:45am – 5:00pm

What will I be doing in this role?

In the role as a Customer Service Executive, you will contribute towards an excellent customer experience. Committing to the continuous improvement of the customer experience by ensuring all enquiries, orders, and correspondence for the Company’s products are promptly processed in accordance with both the customer’s requirements and Company procedures. Maximise vehicle utilization through inbound and outbound calling to generate sales.

Key responsibilities:

• Process and progress customer orders ensuring correct and accurate product reference and pricing in line with Company pricing schedules and procedures.
• Liaise with the Customer Experience Manager and Customer Services Team Leader when special sizes and pricing data is requested to ensure that orders are processed with minimum delay.
• To ensure that order processing procedures are adhered to at all times.
• To promptly pass any details of customer complaints to the Customer Services Team Leader, Complaints Coordinator, and Aftercare Specialist.
• To ensure that all key performance indicators [KPIs] and/or objectives set with your Manager/Director are performed effectively and within target and agreed parameters.

Am I what you are looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers. As part of the Saint-Gobain group, we’re committed to empowering and developing talented individuals wherever possible. As such, we’d welcome applications from other Saint-Gobain businesses and different industries, wherever candidates can demonstrate the following key skills and experience:

• Previous experience of order processing systems or database management.
• Ability to understand technical products and explain them to customers clearly and concisely.
• SAP knowledge advantageous but full training will be provided.
• Accuracy is key. We try to have a “right first time” attitude. It is this attitude that is behind our great customer service reputation.
• Competent in the use of Microsoft Word, Excel and generally computer literate.
• Strong written and verbal communication skills, approachable with a confidence in your telephony skills.
• Multitasking, timekeeping and attendance a given.

REQUIRED QUALIFICATIONS

• Competitive salary, bonus scheme
• Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service
• Genuine career progression opportunities with Saint Gobain’s 32+ brands.
• Flexible Holiday buy-sell scheme (allowing up to 3 days’ holiday to be bought or sold).
• As a Jewson employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
• Employee Recognition Scheme – Recognise & Reward
• Staff discounts on all UK Saint-Gobain brands!
• Share Scheme

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Do you want to be part of this vision? Click apply, we would love to hear from you