Customer Service Representative

Job Description

In the role of a Customer Service Representative you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships supporting our Automotive team. This role can be based at either our Chapeltown, Sheffield site or our Biggleswade, Bedfordshire site. The position is hybrid, working on site and from your home office.

This role is ideal for someone with exceptional customer service experience and ideally someone who has experienced working in a manufacturing environment / logistics or supply chain.

In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment.

Responsibilities

• Places customers sales orders
• Receives and handles complex customer
• Can handle all levels of complexity in orders (including export paperwork and certifications).
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.

Qualifications

• 2-3 years of progressive customer service experience.
• Resolving customer problems and concerns;
• Developing correspondence and communications;
• Working with other departments and divisions;
• Applying department policies and procedures to difficult situations;
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction.
• Experience of producing export documentation and knowledge of the export process and incoterms

Our offer….

• Work life balance
• Competitive compensation programme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

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About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It’s all here for you… let’s Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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