Customer Service Assistant

• Job ID: 286256
• Date posted: 03/06/2025
• We are IKEA Exeter are excited to invite enthusiastic and friendly people to join our amazing Customer Relations team.
• We have 12-hour and 16-hour a week contracts that involve working 3 in 4 weekends a month, with shifts through the week.
• WHAT WE OFFER
• £12.60 an hour (Living Wage Foundation Employer).
• We have a 12-hour and 16-hour a week contracts that involve working 3 in 4 weekends a month, with shifts through the week. Latest shift finishing times Monday to Saturday are at 21:00pm.
• We can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business.
• Induction date will be Sunday, 06 July.
• WORKING WITH US HAS ITS REWARDS
• Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.
• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
• …as well as so much more!
• Click below for a full list of our benefits:
• https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
• WHAT YOU’LL NEED TO HAVE
• We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.
• The ideal candidate will have experience – paid, voluntary or at school – of working in a team environment. You will be passionate about learning, and enthusiastic about offering a superb customer experience for our customers. Retail or customer-facing experience is desirable.
• This is a fast-paced role, and so you should have demonstrated experience and a willingness to work in a role where you may be serving many customers – especially at the weekends in-store!
• WHAT YOU’LL BE DOING DAY TO DAY
• This role is varied with no two days being the same; one minute you could be on check-outs, and the next minute, you could be assisting customers and providing great customer service in our After Sales / Returns area.
• You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
• Supporting customers to pay at tills, including scanning items, taking payment, and providing support and guidance at our self-serve scanning area.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
• WE CARE FOR THE PEOPLE
• It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.
• RECRUITMENT PROCESS INFORMATION
• If you have any special requirements during the interview process, please let us know as soon as possible.
• First step, please attach an updated CV with your application so we can get to know you better.
• Second step, if successful, you will be invited to an interview with one of our hiring managers.
• Come see the wonderful workday, where we create a better everyday life for the many.
• IKEA reserves the right to close a job vacancy earlier than originally advertised.
• For any advice or support, email me at ari.davies-ho4@ingka.ikea.com and I will be happy to help!

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