Accounts Receivable Expert

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our goal is to recover accounts in a timely, efficient, and ethical manner. We strive to provide flexible mechanisms to sell to a range of customers while ensuring that cash flow is maintained and exposure to risk is minimized.

We are resolved to expect the highest standards of honesty from our Experts and strive to attract and retain productive employees by providing them a stable and fulfilling work environment. Our employees are a major asset in accomplishing our goals.

Zayo are looking to recruit an Accounts Receivable Expert to join their busy team in supporting and delivering effective cash collection to clients across the Europe. 

The successful candidate will be responsible for their own set of customers, ensuring efficient collection of monies owed and ensuring that debtor days are kept to a minimum. To proactively identify and address any queries in order to reduce debtor days, ensuring risks are escalated as appropriate. To work closely with all internal departments such as the Sales team, Customer Services Management, Service Experts and as well as external Customers in order to build strong relationships and improve cash collection.

Zayo is looking for an enthusiastic and a self-driven individual with a can-do attitude. To perform other assigned functions of a routine nature under the direction of the Team Manager.

Responsibilities (To be performed under minimal supervision)

• Ensure exceptional level of accuracy across all own accounts.
• Customer query management of all own customers. Resolution to be dealt with promptly and professionally, as set out by your manager.
• Touch base with all of your top 10 – 20 customers at the beginning of every month.
• Supply all customers with any missing invoice or credit copies promptly
• Reconcile all invoicing between customer accounts and customer portals and update all invoices on the portal google doc.
• Assist with new process implementations.
• Ensure all customer credits are processed on a timely basis by the billings team so that they don’t hold up payments.
• Regular review on all customer credit limits
• Working closely with the billings team for chasing PO’s to ensure all invoicing is processed accurately.
• To ensure all collections targets are met on a monthly basis as set out by the manager.
• To encourage customers to pay by BACS
• To assist with audits by ensuring all necessary documents are provided to Auditors as and when required 
• To request remittances and allocate payments on accounts
• To complete any other reasonable task as requested by management
• Weekly and monthly reporting to direct supervisor.
• Provide excellent and considerate customer service.
• Personal queue and portfolio management.
• Utilize reporting to manage day-to-day portfolio via a collections process.
• Teamwork is an absolute must.

Qualifications

• Proven experience within an Accounts Receivable role
• Previous experience in collection of high dollar balances and/or account receivables.
• Ability to answer phone calls and address customer needs.
• Highly detail-oriented, fast learner, ability to adapt and thrive in an ever-changing environment.
• Experience of working with foreign currencies would be beneficial but not a must have.
• Strong knowledge of Microsoft packages, excel, word etc.
• Excellent skills at building successful customer relationships.
• Excellent interpersonal skills.
• Fluency in written & oral English.
• Accountability and ownership of workload.
• Team Player
• Effective planning and organising skills
• Ability to multitask and work well under pressure.
• Good communicator
• Enthusiastic and self-driven!
• Low to medium level of experience with Salesforce is a plus.
• Foreign language fluency a plus; French.

Zayo Group UK Limited is an equal opportunities employer.