Customer Delivery Controller

Job Description

Customer Delivery Controller

Full time

Derby/Hybrid

An exciting opportunity has arisen to join us as a Customer Delivery Controller, where you’ll coordinate / prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing

As a Customer Delivery Controller, you’ll ensure all possible actions are pro-actively managed and co-ordinated across the organisations to minimise customer disruption. To ensure that the best outcomes are achieved for Rolls-Royce and its customers.

With this attractive opportunity you will get a chance to:

• Have a holistic view across all Operations ensuring that the customer impact is fully understood, and any product specific issues are escalated to enable resolution. Assist the Business to make effective allocation decisions by acting as the customer facing organisation’s delegated authority or by referring the issue to the appropriate customer facing or supply chain coordinating personnel.
• Identify and lead the resolution of delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce. Utilising standardised mitigation, prioritisation and allocation logic.
• To Lead or facilitate cross-functional IPTs to interface with customer facing organisations and Operations to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. e.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts. (Where applicable to the Operation Type)
• Ensure that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools.
• Provide timely communication on delivery issues in accordance with governance processes and service levels.
• Facilitate root cause analysis and business process changes to prevent the reoccurrence of issues.
• Where determined by local policy recommend (or enact where authorised) stock transfers to optimise asset utilisation and minimise customer disruption
• To be process compliant with company standard systems, processes and reports to resolve potential delivery hazards.
• Contribute to Communities of Practice and process improvement activities.

Who we’re looking for

Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Proven influencing, problem solving and team working skills.
• Experience of working in one or more supply chain and customer facing organisations or functions.
• Previous operational role experience in related functions, with knowledge of production planning and control.
• Strong P&C, Quality or Purchasing organisation and process knowledge.
• Excellent communication skills and networks across functions and organisations.
• Proven track record of delivering results and meeting customer requirements.
• Experience of leading/facilitating multi-function teams.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Closing Date: 3rd June 2025

Job Category

Supply Chain Planning & Control

Posting Date

20 May 2025; 00:05

Posting End Date

03 Jun 2025

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